ZENRAMOWhen does an enquiry become an order?
An enquiry does not reserve or purchase an item. A purchase is confirmed only after Zenramo provides written confirmation of availability, the proposed unit, current photographs, visible condition, product price, payment method, destination, shipping service, insurance option, expected timing, destination charges known to Zenramo, and item-specific terms.
Will I receive the unit shown and confirmed?
The dispatched product should be the specific unit confirmed before payment. Save the photographs, written condition description, page URL, and order confirmation. Where a listing gallery predates the enquiry, request current photographs tying the proposed unit to the order.
What if the delivered product differs materially?
Contact us at support@zenramo.com promptly, identify the order, describe the difference, provide clear photographs, and retain all original packaging. Zenramo will compare the delivered item with the written unit confirmation. The applicable remedy must reflect the confirmed transaction terms and the evidence available.
How is payment confirmed?
The available payment method, recipient, currency, applicable fees, and total payable amount are confirmed in writing before payment. Do not send payment until those details and the specific item have been confirmed.
Can I cancel or return an item?
Return eligibility and any applicable time limit must be agreed before payment and may depend on the item, condition, destination, and reason. Buyer-remorse returns, grading disagreements, customs charges, and damage after delivery are not automatically eligible. A material difference from the confirmed unit is reviewed separately.
What if the parcel is damaged in transit?
Where practical, photograph visible damage before opening. Keep the label, outer carton, internal protection, item packaging, and all contents. Contact Zenramo promptly and do not discard evidence while a carrier or insurance issue is being reviewed.
Who pays duties and import fees?
Unless the written order confirmation states otherwise, destination-country VAT, duties, taxes, carrier fees, and import compliance costs are normally the buyer’s responsibility.
What forms the transaction record?
The product page, exact-unit photographs, written condition description, price and shipping confirmation, payment record, and agreed terms together document the transaction. Ask about any unclear point before paying.
Effective and last reviewed: 9 August 2026.